A Forrester Consulting survey conducted on behalf of Microsoft exposes a distinct disconnect between firstline workers and managers. The numbers show that managers believe they are providing the necessary tools for their workers but that is not the perception of those who work in public-facing positions. However, there is opportunity to improve the situation across IT. Also, in another survey from Pega Systems, it seems balance and consolidation is needed with those tools so that workers can be more productive.
by Lisa Schmeiser, Richard Hay via IT Pro - Microsoft Windows Information, Solutions, Tools
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